Frequently Asked Questions

Everything you need to know about your Starface journey.

How long does shipping take within the UK?

Standard shipping typically takes 2-3 business days. We also offer express shipping options at checkout for next-day delivery on orders placed before 1pm.

Are your Hydro-Stars suitable for sensitive skin?

Yes, our Hydro-Stars are made with 100% hydrocolloid, which is a gentle, moisture-absorbing material. They are vegan, cruelty-free, and formulated without harsh chemicals or active ingredients that irritate the skin.

What is your return policy?

Due to the hygienic nature of our skincare products, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.

Can I wear Hydro-Stars over makeup?

For the best results, we recommend applying Hydro-Stars to clean, dry skin. However, you can apply your favorite makeup directly over the patches once they are securely in place.

Do you offer international shipping?

This store specifically services the UK. For orders to the US, Canada, or Europe, please visit our dedicated international storefronts to ensure faster shipping and local currency options.

How do I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.